Privacy Policy

Monetras collects specific categories of personal information to fulfill hardware wallet orders, provide device support, maintain firmware updates, and deliver a customized experience aligned with your cryptocurrency security needs.

We employ analytical systems to monitor website interactions, improve device documentation, and enhance firmware update processes. All collected information is handled in accordance with data protection principles and remains confidential except where legally required.

During your customer journey, we analyze data regarding your order history, support inquiries, and firmware update preferences to improve product design and provide relevant security notifications.

For any questions concerning personal information handling related to our hardware wallet products, you can contact our data protection team at: support@monetras.com.

Our website employs cookies and storage technologies to personalize your experience, maintain shopping carts, detect suspicious activities, and evaluate site performance. Cookie settings can be adjusted through your browser preferences.

When placing orders and registering products, we collect only essential information required to fulfill your purchase, provide warranty service, and deliver critical security updates for your hardware wallet.

All customer data resides on secure servers utilizing strong encryption protocols in compliance with UK data protection legislation and consumer protection regulations.

You maintain the right to access, correct, or delete your personal information through your account settings or by contacting our customer support team.

Anonymized aggregate data helps improve product design, enhance firmware security, and adapt our hardware wallets to evolving cryptocurrency security requirements.

With your permission, we may notify you about critical firmware updates, security vulnerabilities, new product releases, and educational resources relevant to your purchased devices.

When registering for workshops, security briefings, or requesting personalized setup assistance, Monetras processes information necessary to provide these services effectively.

To ensure information security, we implement comprehensive protection measures including technical safeguards, access controls, and regular security audits of all data processing systems.

This Privacy Policy undergoes periodic updates to reflect changes in regulatory requirements and product offerings. The current version remains accessible on our official website monetras.com.

Upon identifying potential security concerns affecting our hardware wallets or companion software, we promptly implement necessary updates and notify affected customers in accordance with UK consumer protection requirements.

For additional details about our data protection practices and hardware security measures, you can contact us by telephone at +44 20 7946 5721 or visit our headquarters at: 58 Berkeley Square, Mayfair, London, W1J 6BD, United Kingdom.